Description
B9Creations – Making an Impact by Helping Customers Thrive!
Are you passionate about delivering exceptional customer experiences and building lasting relationships? Join our team at B9Creations as a Customer Success Representative, where your proactive, customer-focused approach will drive success and foster long-term loyalty.
What You'll Be Doing:
The Customer Success Representative ensures customer satisfaction by understanding needs, building strong relationships, and delivering exceptional support to foster loyalty and advocacy for B9Creations. They monitor customer health metrics, address churn risks, and implement retention strategies like personalized outreach. Providing technical assistance, they resolve issues swiftly and empower users to maximize B9C solutions' value. Acting as a bridge between customers and the organization, they drive growth through insights, tailored training, and advocacy. By leveraging data insights, refining processes, and maintaining technical expertise, they align teams to deliver seamless, customer-focused experiences.
- Customer Retention and Loyalty: Drive loyalty by monitoring customer health, implementing retention strategies, fostering advocacy, optimizing touchpoints, leading experience programs, and refining support processes.
- Customer Growth and Expansion: Enable growth by leveraging customer insights to align with sales and marketing, identifying revenue opportunities, educating on new features, and providing tailored training to enhance success and long-term engagement.
- Customer Success Advocacy: Advocate for customer success by partnering with cross-functional teams to ensure a cohesive experience, aligning efforts around customer-centric strategies, and championing customer needs to drive proactive, effective solutions.
- Customer Satisfaction and Support: Serve as the primary contact post-sale, delivering training, resolving issues efficiently, updating technical documentation, and staying informed on product advancements to provide exceptional support and a seamless customer experience.
- Metrics, Data, and Reporting: Analyze customer feedback and success metrics to identify trends, provide actionable insights, and implement data-driven improvements that enhance Cx performance and align with business objectives.
Requirements:
To be successful in this role, the Representative will need the following.
- Extroverted, driven, and resilient with the ability to thrive in a fast-paced, dynamic environment.
- Proactive and results-oriented, consistently identifying and driving customer-focused outcomes.
- Strong interpersonal skills with a customer-facing mindset; excel in building rapport and managing relationships.
- Highly organized and skilled at multitasking while maintaining attention to detail.
- Excellent verbal and written communication skills.
- Quick learner who is adaptable to changing processes and environments.
- Strong critical thinking and problem-solving abilities.
- Technical aptitude with a solid understanding of technology-driven environments.
- Proven ability to take ownership of support issues and resolve customer concerns with a calm, customer-focused approach without unnecessary escalation.
- Prior experience in customer experience/success roles, such as retail, service industry, or other customer-interactive positions (in-person or virtual), minimum of 2 years of experience.
- Demonstrated leadership in previous roles, taking initiative and ownership of tasks or projects.
- High School Diploma/GED
Here’s What We Do:
At B9Creations, we create state-of-the-art technology from 3D printers to automated cleaners and curing devices. Our mission is to leverage our technology, expertise, and innovative people to make additive manufacturing deliver results so that our customers can defend freedom, produce breakthroughs in research, save lives, create jobs, and improve the health of their customers. We are pushing the boundaries of what's possible in the additive manufacturing industry for customers in over 70 countries worldwide.
With locations in South Dakota and Texas, B9C solves challenges for customers who want to change the way their products are made. Over the past 12 years, we have made a significant impact on fields such as biomedical research, dentistry, medical devices, luxury goods, and others.
Our customers need help sorting through the hype surrounding technology to identify a partner capable of combining technology, a solutions delivery approach, and a drive for industry-leading customer experience to help them transform their businesses and gain a competitive edge in a global market.
Why B9Creations:
Cutting Edge Technology: B9Creations offers top-of-the-line 3D printing hardware, software, accessories, materials, and customizable solutions that are setting a new industry standard for repeatability, dependability, and ease of use.
Entrepreneurial Spirit: Our company thrives on innovation and forward-thinking. Let's break new ground together!
Professional Growth: We invest in your development. Benefit from professional training and opportunities to advance your career within the company.
Team Culture: Join a team that celebrates victories together and supports each other through challenges.
Impacting Lives: We are passionate about improving lives with technology. From giving companies a competitive advantage to creating opportunities by enabling innovation to preserving jobs by keeping production local, our team is making a difference every day.
Application Process: Apply by submitting your cover letter and resume to careers@b9c.com.
